Hi loves! If you have any questions about a product or need any help at all with your order, you can contact me via the contact form on the website or drop me a direct message on instagram @keepitbright, here's some frequently asked questions..
How much does delivery cost?
Delivery costs depend on the item/s you order; depending on weight and size, as well as the country it’s being shipped to. Delivery cost is calculated at the checkout.
Will i have to pay customs fees to receive my package?
Yes, you may have to pay customs fees to receive your package if you live anywhere outside of the U.K - unfortunately i cannot do anything about this or cover that fee, that is your liability.
How long will my order take to arrive?
All orders within the UK are posted 1st Class with Royal Mail, so please allow 1-3 working days for your order to arrive after it has been shipped. Within EUROPE, 1-2 weeks, and the REST OF THE WORLD around 3-5 weeks usually.
Some items are made by hand so please allow a couple of extra days if you order something handmade / hand-painted (this is usually specified in the product description)
Do you ship to my country?
Yes i ship to everywhere in the world that i can!
Please note: if you are living in Israel, Lebanon, Mexico or South america, please contact me using this form to arrange for courier delivery, as standard delivery to these countries doesn't enjoy a high success rate unfortunately!
Can i return/exchange my item?
Yes of course, as long as the item is still in unworn, clean, resalable condition (no make-up marks!), you can contact me and we can arrange a return or exchange. I can't pay for / refund any postage though i'm afraid.
I can't see the item i wanted in stock?
All my items are either limited edition or one-of-a-kind so once they're gone most of the time! i do bring some things back by request though, so feel free to contact me and ask, i’ll always do my best to bring back items you want!
What's clothing sizing like?
All of my printed t-shirts, sweatshirts and hoodies are standardly mens/unisex sizing, unless i've stated ‘womens-fit’ in the description. If you want a t-shirt/vest to be long enough to be worn as a t-shirt dress, only XXL or above is long enough! There are sizing charts in each products description.
Do you need any clothing sponsors / promoters?
I don't, sorry!
Can i do my work experience placement for Keep It Bright?
Not at the moment, sorry guys - I'm a one-woman-brand and i work from home!